FAQs

Frequently asked questions about Hat-Tricks

What is the Ministry of Health Subsidy?

A Government Subsidy known as The Wigs and Hairpieces service payment is a payment to people who suffer from temporary or permanent hair loss because of a medical condition or from certain cancer therapies. The payments are to reduce the cost of purchasing and maintaining a Wig or Hairpiece and obtaining Headwear such as hats and turbans.

To claim you

  • Must be a New Zealand citizen or ordinarily resident in New Zealand
    and

  • have a current medical certificate with your NHI number, details of the hair loss condition and whether it is permanent or temporary from your specialist or general practitioner (GP)


Current entitlements

Entitlement inclusive of GST

Entitlement period

Adults over 18 years with permanent hair loss

$2330.66

9 years

Adults over 18 years with temporary hair loss

$408.88

1 year

Children under 18 years with temporary or permanent hair loss

$1226.66

3 years
or until you turn 18, if that happens first


The Entitlement period is time over which each grant applies from the time of your first claim. You can claim all or part of your entitlement at any time over the entitlement period.

More information is available on the Ministry of Health websiteClick here

Can I spend the Subsidy on a wig as well as headwear?

If you have a temporary loss of hair for example due to chemotherapy, then the likelihood is that the cost of a wig will be more than the value of the subsidy. Any headwear you need in addition will have to be paid for by you.

Hat Tricks focusses on those who prefer not to wear a wig, which includes nearly all men and a large number of women ????

If you have permanent loss of hair for example due to cranial radiotherapy, surgery and alopecia, then the subsidy is generous enough in most cases to cover the cost of wig(s) and headwear


I have already used the Government Subsidy for temporary hair loss on a Wig I  the last 12 months. Can I still get headwear?

You can still purchase headwear through the website, but you will need to pay for this yourself.

The Government subsidy for temporary hair loss is $408.89 in any 12 month period, whether you use it on wigs and/or headwear. If 12 months have lapsed since your last claim was started, and you still are experiencing loss of hair, then you can apply for another grant. Just follow steps as if you were claiming for the first time.


What paperwork do I need? 

I am spending my full $408.89 entitlement for temporary hair loss 

From You – Signed Claim form:  download this form and complete the highlighted areas:   section 1 and sign and date the certification
From your Hospital specialist/GP/ other related healthcare professional – medical letter: this is often a standard letter that cancer departments have. It should have your details on including your date of birth or your patient label. It must state your cause of hair loss (e.g. chemotherapy) and that this a temporary condition. It must be signed by the doctor, nurse or healthcare professional.

The Ministry of Health requires your original paperwork. Please post both these pieces of paperwork to:

Hat Tricks
PO Box 8352
Cherrywood
TAURANGA
3145

No goods will be despatched until we have paperwork that will qualify for payment of your claim. 


I am spending part of my  $408.89 entitlement for temporary hair loss and have not made a claim before

From You – Signed Claim form:  download this form https://www.health.govt.nz/system/files/documents/pages/wigs-and-hairpiece-claim-form.pdf and complete section 1 (the eligible person)  and sign and date the certification… we can do the rest.
From you Hospital specialist/GP/ other related healthcare professional – medical letter: this is often a standard letter that cancer departments have. It should have your details on including your date of birth or your patient label. It must state your cause of hair loss (e.g. chemotherapy) and that this a temporary condition. It must be signed by the doctor, nurse or healthcare professional.

The Ministry of Health requires your original paperwork. Please post both these pieces of paperwork to:

Hat Tricks
PO Box 8352
Cherrywood
TAURANGA
3145

No goods will be despatched until we have paperwork that will qualify for payment of your claim. 

I am spending part of my entitlement for permanent  hair loss and have not made a claim before

From You – Signed Claim form:  download this form https://www.health.govt.nz/system/files/documents/pages/wigs-and-hairpiece-claim-form.pdf and complete section 1 (the eligible person)  and sign and date the certification… we can do the rest.
From your Hospital specialist/GP/ other related healthcare professional – medical letter: this is often a standard letter that cancer departments have. It should have your details on including your date of birth or your patient label. It must state your cause of hair loss (e.g. chemotherapy) and that this a temporary condition. It must be signed by the doctor, nurse or healthcare professional.

The Ministry of Health requires your original paperwork. Please post both these pieces of paperwork to:

Hat Tricks
PO Box 8352
Cherrywood
TAURANGA
3145

No goods will be despatched until we have paperwork that will qualify for payment of your claim. 



I am spending part of my entitlement for hair loss and have made a claim before

From You – Signed Claim form:  download this form https://www.health.govt.nz/system/files/documents/pages/wigs-and-hairpiece-claim-form.pdf and complete section 1 (the eligible person); confirm it’s a subsequent claim in the claim section and sign and date the certification… we can do the rest'

The Ministry of Health requires your original paperwork. Please post the completed and signed form to:

Hat Tricks
PO Box 8352
Cherrywood
TAURANGA
3145

No goods will be despatched until we have paperwork that will qualify for payment of your claim. 



How do I place an order?

The ordering process is as easy as 1,2,3….

  1. Verify your eligibility  Click on the arrows on the home page or go to https://www.hat-tricks.co.nz/index.php?route=account/claim. Follow the steps and register for an account.

You will be sent an email confirming the subsidy you have to spend


  1. Choose the headwear you want and apply your coupon/credit in the checkout process. Any extras you wish to purchase and shipping (only for orders under $205) can be paid by credit card or account to account transfer. 

  2. Print off the claim form that you need to complete and sign as per your emailed instructions and post together with your medical certificate or letter from your Gp, Hospital specialist or Healthcare Professional and post to us at:
    Hat Tricks
    PO Box 8352
    Cherrywood
    Tauranga
    3145


I have already used the Government Subsidy for temporary hair loss on a Wig in the last 12 months. Can I still get headwear?

You can still purchase headwear through the website, but you will need to pay for this yourself.

The Government subsidy for temporary hair loss is $408.89 in any 12 month period, whether you use it on wigs and/or headwear. If 12 months have lapsed since your last claim was started, and you still are experiencing loss of hair, then you can apply for another grant. Just follow steps as if you were claiming for the first time.