Terms & Conditions

Terms & Conditions

Pricing

All prices are in New Zealand Dollars and include GST

Payment

These payment options will appear during the checkout process

Windcave Visa, Mastercard Credit or Debit Cards & Amex

Bank Transfer

Our bank details will appear if this option is chosen

Government Subsidy 

If you are a new claimant, please follow the instructions online. We will be in touch to by phone or email assist you through with this as necessary. See Government Subsidy for more information.

If you have claimed previously, please provide us with your date of birth and permission to check your subsidy balance. 

Delivery

Once payment is received or your claim through the Ministry of Health is approved by us,  we aim to despatch your order within 5 working days.

Cancellation

It is important to contact us within 24hrs of placing your order if you wish to cancel.

Contact Methods

Email: sales@hat-tricks.co.nz

Telephone 07 392 5720 during normal business hours Mon-Fri

Returns Policy

Let us know if there are any problems with your order by contacting us by phone 07 397 5720 or email within 3 days of receipt. We will instruct you on how to proceed and issue return paperwork which must accompany any returns.

Incorrect/defective items

If the wrong product has been sent or the product is defective we will make an exchange as quickly as possible.

Return postage will be refunded and an exchange made if conditions 1-4 below have been met.

Returned items must be odour-free, so it is very important to ensure there has been no exposure to smoke, food smells, perfume or other odours.

The item must not have been worn, washed or altered in any way.

You must send the item back in the original packaging with outer protection, and in the same condition as it was sent to you.

The item must not been tampered with in any way, and have all original tags and labels attached. 

Click here to visit our Returns request form

Change of mind – colour and/or style of headwear

In the event you are not happy with your choice of headwear, we will endeavour to exchange the item/items subject to the following conditions:

The items are returned to us at your own cost. We recommend you use a tracked service for this as we are not responsible for any items that go astray once they reach you.

There is $15 service fee on all exchanged goods to cover the return handling and shipping to you. This is payable by bank transfer or credit card over the phone, or by exchange for a product of lesser value.

In Addition:

Returned items must be odour-free, so it is very important to ensure there has been no exposure to smoke, food smells, perfume or other odours.

The item must not have been worn, washed or altered in any way.

You must send the item back in the original packaging with outer protection, and in the same condition as it was sent to you.

The item must not have been tampered with in any way, and have all original tags and labels attached.